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How an AI granny is combating phone scams
Dec 12, 2024
Dear all,
This is super cool and I had to share it here.
O2 (Telefónica UK) has created human-like Daisy, an AI ‘Granny’ to answer calls in real time from fraudsters, keeping them on the phone and away from customers for as long as possible.
With Daisy revealing how you’re not always speaking to the person you think you are, O2 is urging customers to remain vigilant, leave ‘scambaiting’ to the AI experts and report suspected fraudulent calls and texts for free to 7726
Using a custom large language model, Daisy can hold autonomous conversations with scam callers in real time. While she does not intercept any calls, she has multiple phone numbers of her own that O2 has worked to get into circulation online.
